Citizen Facing Contact Centre Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £28,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 5 May 2023 |
| Contract start | 29 Sept 2023 |
| Contract end | 13 May 2028 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-f5df61de-0d7b-462c-850c-70bc21ba8410 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TELEPERFORMANCE LIMITED | £28,000,000 | 28 Sept 2023 | active |
description
Outsourced Contact Centre Services
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Oct 2023 | Award (award) | · | 620051da-30ca-40f0-9daf-221ac72db23b-690764 |
| 26 Oct 2023 | Award (award) | · | 0cf68bc8-b01f-4826-8de2-a5d63490dc6b-692179 |
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source
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