707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)
key details
| Value | £84,241 |
|---|---|
| Status | complete |
| Category (CPV) | 50334120 |
| Region | South West |
| Deadline | 19 Apr 2023 |
| Contract start | 1 May 2023 |
| Contract end | 30 Apr 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| STORACALL VOICE SYSTEMS (2019) LIMITED | £84,241 | 25 Apr 2023 | active |
description
This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements.
The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function. The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 31 May 2023 | Award update (awardUpdate) | · | a932678e-04c8-4eba-b3a1-1886606d0bcc-649700 |
more from Ministry of Defence
- TTHC/0017 Torpedoes Repair and Maintenance (TRAM) · £405,762,737 · 29 Jul 2026
- 713107450 In Service Support of Type 45, Integrated Navigation and Bridge System Award notice · £9,888,089 · 28 Jul 2026
- SUPPLY CHAIN NOTICE - Calibration Services For Tooling Supporting Boeing, Vertical Lift Helicopters. · £12,000 · 28 Jul 2026
- SUPPLY CHAIN NOTICE - WC1996767 - (MT0019, MT0106, MT0265, MT0494) - Remedial works required to M&T Structures from the PAs, Akrotiri & Dhekelia, CYPRUS · 28 Jul 2026
- 715878489 - MCF 4 Order Form · £1,082,000 · 28 Jul 2026
- Provision of Foreign Currency SUpply to 2028 · £800,000,000 · 28 Jul 2026
- 704461451-MSS/141-SPA707 - CAN · £1 · 28 Jul 2026
- External Legal Support for FMSP Extensions · £450,000 · 27 Jul 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- #MWL2324_0312 MWL Signal Booster Upgrade · Mersey & West Lancashire Teaching Hospitals NHS Trust · £304,634
- 1 Gbps HSCN line · Calderdale and Huddersfield Solutions Ltd · £10,000
- ISDX Migration Services · The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust · £49,812
- UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM · NHS Wales Shared Services Partnership
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.