UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM
key details
| Status | complete |
|---|---|
| Category (CPV) | 50334120 |
| Region | Wales |
| Procedure | limited |
| OCID | ocds-h6vhtk-0297f4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Ivanti UK Ltd | · | · | active |
description
Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Mar 2021 | Voluntary ex-ante transparency (F15) | Earlier regulations | 004243-2021 |
more from NHS Wales Shared Services Partnership
- BCU-OJEU-57084- Service, Maintenance and Reconditioning of Wheelchairs and Associated Equipment within Betsi Cadwaladr University Health Board · £900,000 · 13 May 2026
- WAS-OJEU-56582 Falls Response Service Provider · £10,000,000 · 27 Jun 2025
- All Wales Orthopaedic, Trauma and Joint Replacement Framework · 27 May 2025
- Award of Provision of Dental Services for Betsi Cadwaladr Health Board · £2,000,000 · 23 Apr 2025
- POW-OJEU-56922- Service and Maintenance of Medical Devices within PTHB · £600,000 · 2 Apr 2025
- PHW-OJEU-57413- Time to Talk Public Health: Delivery of a nationally representative population panel · £300,000 · 19 Mar 2025
- SUPPLY OF TEST REQUESTING AND REPORTING STATIONERY FOR BCUHB · £209,000 · 4 Mar 2025
- 2023/2024-1363 - ICE GP link system · 4 Mar 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- #MWL2324_0312 MWL Signal Booster Upgrade · Mersey & West Lancashire Teaching Hospitals NHS Trust · £304,634
- 707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1) · Ministry of Defence · £84,241
- 1 Gbps HSCN line · Calderdale and Huddersfield Solutions Ltd · £10,000
- ISDX Migration Services · The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust · £49,812
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.