DVSA Contact Centre Additional Capacity - Call Surges 2023
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £3,417,608 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 17 Apr 2023 |
| Contract start | 17 Jul 2023 |
| Contract end | 16 Jul 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Foundever GB Ltd | £3,417,608 | 16 Jul 2023 | active |
description
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Aug 2023 | Award (award) | · | 1cb666d6-68f5-477f-bb91-0152165479b9-672216 |
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source
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