In-Journey Roadworks Insight
key details
| Value | £754,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73300000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Deadline | 17 Mar 2023 |
| Contract start | 1 Apr 2023 |
| Contract end | 31 Mar 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| not named | £754,000 | 29 Mar 2023 | active |
description
For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Apr 2023 | Award (award) | · | 16a5c14f-75c0-458d-acaa-77ee20c093c9-639618 |
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source
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