Voice of the Customer
key details
| Status | complete |
|---|---|
| Category (CPV) | 79342311 +1 more |
| Region | North West |
| Deadline | 17 Feb 2023 |
| Contract start | 30 Apr 2023 |
| Contract end | 31 Mar 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Price Waterhouse Coopers shared | £158,000 | 17 Apr 2023 | active |
| Qualtrics LLC shared | £158,000 | 17 Apr 2023 | active |
description
Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish.
Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the services we provide to our customers.
Our current 'voice of the customer' contract comes to an end on 31st March 2023, and we are now looking to procure a new 2-year contract from April 2023 to March 2025.
Additional information:
https://procontract.due-north.com/Advert?advertId=2a4be47b-c998-ed11-811c-005056b64545&fromAdvertEvent=True
documents
- https://www.contractsfinder.service.gov.uk/Notice/231931ab-c6b9-4214-a4e2-2aa50d7ef2af , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/ba4f1805-d600-4e35-a6f2-d3baef83971c , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Jan 2023 | Tender (tender) | · | ba4f1805-d600-4e35-a6f2-d3baef83971c-607711 |
| 21 Jun 2023 | Award (award) | · | 2dd2bd63-6a52-4104-8d28-95b43a42904c-655392 |
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similar contracts awarded
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source
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