Outsourced Contact Centre Renewal
key details
| Value | £1,200,000 |
|---|---|
| Status | active |
| Category (CPV) | 65100000 +1 more |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales |
| Deadline | 18 Oct 2024 |
| Contract start | 1 Feb 2025 |
| Contract end | 31 Jan 2029 |
| Procedure | limited |
| SME suitable | Yes |
| OCID | ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43 |
description
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.
Additional information:
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
documents
- https://public.bravosolution.co.uk
- https://www.contractsfinder.service.gov.uk/Notice/eb84fdd9-ea53-40fb-bfe6-411b9e206216 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Sept 2024 | Tender (tender) | · | eb84fdd9-ea53-40fb-bfe6-411b9e206216-785284 |
more from Consumer Council for Water
- Consumer water Panels - early market engagement · 13 Sept 2024
- Engaging water customers for better business outcomes · £120,000 · 9 Sept 2024
- Water Affordability Customer Research 2024 · £70,000 · 3 Jun 2024
- Research on OFWAT's Draft Determinations (DDs) for water · £70,000 · 24 May 2024
- CCW Employee Engagement Survey Renewal · £28,000 · 2 May 2024
- Research on OFWAT's Draft Determinations (DDs) for water · £400,000 · 21 Dec 2023
- Testing The Waters 2024 · £300,000 · 20 Dec 2023
- Water matters (2023) · £1 · 14 Dec 2022
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.