TfL 95857 - Customer Satisfaction Surveys
key details
| Value | £1,900,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 |
| Region | London |
| Deadline | 6 Sept 2022 |
| Contract start | 17 Sept 2022 |
| Contract end | 17 Sept 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| KANTAR PUBLIC UK LIMITED | £1,425,000 | 6 Jun 2022 | active |
description
This contract is for the development and management of Transport for London's Customer Satisfaction Surveys.
This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes.
A mini competition was competed via the CCS Research and Insights Framework RM6126.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Feb 2023 | Award update (awardUpdate) | · | add017ff-d4f3-4242-b0a4-dacabe44e62e-613617 |
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source
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