COVID-19 Vaccination Helpline - Call Handling
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £13,600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 5 Feb 2021 |
| Contract start | 1 Mar 2021 |
| Contract end | 30 Jun 2021 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| HGS UK Ltd | £13,600,000 | 9 Feb 2021 | active |
description
The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that facilitates the booking of vaccine appointments for callers who are in receipt of a letter stating their eligibility for a vaccine.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Mar 2021 | Award (award) | · | a0f93969-b158-45f0-b7b9-163cc65c0b43-421519 |
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source
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