Network Management Contact Centre
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £52,361,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 17 Jun 2013 |
| Contract start | 29 Aug 2013 |
| Contract end | 31 Jul 2018 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Group Plc | £52,361,000 | 31 Jul 2013 | active |
description
A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Feb 2018 | Award (award) | · | d49043ec-858c-4976-9b88-8ee0398d6ef1-198338 |
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source
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