Applicant, Student and Alumni CRM Project - 2020
key details
| Status | active |
|---|---|
| Category (CPV) | 48445000 +3 more |
| Region | East of England |
| Deadline | 13 Mar 2020 |
| Contract start | 1 Sept 2020 |
| Contract end | 1 Sept 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82 |
description
The supply and implementation of a new Contact Centre and Student Customer Relationship Management (CRM) system for the University of Hertfordshire. There are two lots and tenderers may bid for either or both lots.
Lot 1: Multi-Channel Contact Centre
Lot 2: Customer Relationship Management (CRM) System
It is anticipated that the Multi-Channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources.
Please express interest and download the tender documents for full information.
Additional information:
Is a Recurrent Procurement Type? : No
documents
- https://in-tendhost.co.uk/universityofhertfordshire/aspx/ , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Feb 2020 | Tender (tender) | · | 7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e-343430 |
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source
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