Provision of Outsourced Contact Centre Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Category (CPV) | 79512000 |
| Deadline | 4 May 2023 |
| Contract start | 2 Aug 2023 |
| Contract end | 1 Aug 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Hinduja Global Solutions UK Ltd | £17,000,000 | 1 Aug 2023 | active |
description
The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 31 Aug 2023 | Award (award) | · | 36fa2b03-b4e2-46c4-93ae-79bf841fe962-675720 |
| 3 Jan 2024 | Award update (awardUpdate) | · | 36fa2b03-b4e2-46c4-93ae-79bf841fe962-710991 |
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source
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