Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
key details
| Value | £550,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 25 Oct 2024 |
| Contract start | 1 Mar 2025 |
| Contract end | 28 Feb 2028 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Mango Direct Marketing Ltd | £246,240 | 12 Dec 2024 | active |
description
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
documents
- https://supplierlive.proactisp2p.com/Account/Login , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/a6ddcb56-1840-482d-85dd-ab4ab8232c70 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Sept 2024 | Tender (tender) | · | a6ddcb56-1840-482d-85dd-ab4ab8232c70-788622 |
| 12 Dec 2024 | Award (award) | · | 56c24443-aa9c-40de-8964-c89cda7f46a1-810471 |
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source
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