Customer Relationship and Case Management (CRCM) Solution - AWARD
key details
| Status | complete |
|---|---|
| Category (CPV) | 48445000 +6 more |
| Deadline | 13 Jul 2023 |
| Contract start | 2 Oct 2023 |
| Contract end | 1 Oct 2028 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Homeless Link | £0 | 12 Jan 2024 | active |
description
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.
The procurement documentation provides details concerning:
- oThe aims, objectives and expected benefits associated with the CRCM solution
- oThe current state systems landscape in Riverside Care and Support (RCS)
- oA high-level target CRCM solution vision which includes:
- oCapabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle
- oA comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2
Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Jan 2024 | Award update (awardUpdate) | · | f19b65f2-6b1e-4b22-8491-3d0e1adf8142-713465 |
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source
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