Contract
key details
| Status | complete |
|---|---|
| Category (CPV) | 79512000 |
| Region | London |
| Deadline | 12 Jul 2021 |
| Procedure | open |
| OCID | ocds-h6vhtk-02b98a |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is ·.
description
Phoenix are seeking a supplier who can evidence an excellent track record of providing a ‘high standard’ of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix’s residents (or persons acting on their behalf) outside of Phoenix’s normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix’s core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.
documents
- https://www.contractsfinder.service.gov.uk/Notice/4c5f815d-99d2-44ca-855e-e0122d477666 , tenderNotice
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162133 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Jun 2021 | Contract notice (F02) | Earlier regulations | 012825-2021 |
| 8 Jun 2021 | Tender (tender) | · | 4c5f815d-99d2-44ca-855e-e0122d477666-442205 |
| 18 Oct 2021 | Contract award notice (F03) | Earlier regulations | 025983-2021 |
| 18 Oct 2021 | Award (award) | · | 3393d225-0d01-43fc-ab27-2fd549920633-477751 |
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source
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