Surge Capacity Contact Centre Services for the Business Support Helpline
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,033,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 19 Mar 2020 |
| Contract start | 20 Mar 2020 |
| Contract end | 1 May 2020 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Serco Ltd | £1,033,000 | 20 Mar 2020 | active |
description
Overflow capacity for the Business Support Helpline.
Additional information: This was a direct award from RM3815 Lot 2 due to reasons of extreme urgency brought about by events unforeseeable by the contracting authority.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Sept 2020 | Award update (awardUpdate) | · | 96d24f27-7195-4aed-998d-69ce3beef285-380423 |
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source
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