Universal Credit Booking Service Contact Centre Service Contract
key details
| Value | £8,887,102 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Region | North West |
| Deadline | 18 Jul 2016 |
| Contract start | 21 Jan 2017 |
| Contract end | 29 Jul 2018 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-0be22078-8867-40ed-a6cb-037d346d0b34 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Serco Limited | £0 | 5 Sept 2016 | active |
description
To deliver the following telephony service lines:
Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim)
Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Jan 2017 | Award (award) | · | ce7ef705-c5d3-4e3e-9094-ab163e2ffd93-124473 |
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source
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