Customer Research Partner
key details
| Value | £600,000 |
|---|---|
| Status | active |
| Category (CPV) | 79342311 |
| Region | North West |
| Deadline | 15 Mar 2023 |
| Contract start | 1 Jun 2023 |
| Contract end | 31 May 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0 |
description
The role of a Research Partner has been established to externally and independently collate and analyse our customers' views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.
The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business.
The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are:
| - | Customer Experience perception survey |
| - | Repairs transactional survey |
| - | Planned & cyclical maintenance transactional survey |
| - | Building Safety transactional survey |
| - | New Build survey |
| - | New Sales & Re-Sales survey |
| - | Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) |
Full details of the requirements can be found within Document B.
documents
- https://www.contractsfinder.service.gov.uk/Notice/9e22fd89-f5e0-48ab-b88e-c32e1978cd5e , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Feb 2023 | Tender amendment (tenderAmendment) | · | 9e22fd89-f5e0-48ab-b88e-c32e1978cd5e-614525 |
more from Riverside
- Woollam Place - Doors & Entry · 26 Apr 2023
- Cleaning Services · £3,584,415 · 20 Apr 2023
- Aids and Adaptations Midlands · 29 Mar 2023
- Fire Alarm Aovs and Fire Equipment · £28,000,000 · 16 Mar 2023
- DSE, Vehicle and Other Workplace Assessments · £93,000 · 15 Mar 2023
- Fire Doors Supply and Installation · £7,500,000 · 7 Mar 2023
- Emergency Lighting & Electrical Works · £6,000,000 · 24 Feb 2023
- Legal Services in Scotland · £16,000 · 23 Feb 2023
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029 · London Borough of Lambeth · £282,000
- Employee Engagement Survery · SEVERN TRENT WATER LIMITED · £1,260,000
- Customer Research Surveys · Karbon Homes · £330,000
- Insight Framework for Customer Intelligent and Strategic Insight - Lot 2 - Leisure Customer Insights · ORDNANCE SURVEY LIMITED · £750,000
- Employer Engagement Survey - AWARD · Nottingham College
- Customer Satisfaction Surveys · NORTHERN GAS NETWORKS LIMITED
- Customer Transactional Surveys 2025 · WEST KENT HOUSING ASSOCIATION · £81,755
- Patient Exit Interviews · NHS PROPERTY SERVICES LIMITED · £76,516
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.