Customer Center Services for CSG
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £598,493 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 +1 more |
| Deadline | 8 Aug 2023 |
| Contract start | 1 Sept 2023 |
| Contract end | 17 May 2024 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Foundever GB Limited | £233,267 | 31 Aug 2023 | active |
description
The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Sept 2023 | Award (award) | · | 2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e-679779 |
| 13 Sept 2023 | Award (award) | · | f7f671dc-81d5-4aab-8d25-b2d05214af43-680269 |
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source
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