Provision of Front Office Counter Service - PS/23/205
key details
| Value | £39,900,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 |
| Deadline | 25 Oct 2023 |
| Contract start | 1 Apr 2024 |
| Contract end | 31 Mar 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-28500f9f-1ca7-4251-9cc3-23456b65d9b0 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £39,900,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Post Office Ltd | £39,100,000 | 15 Dec 2023 | active |
| Post Office Ltd | £26,792,203 | 15 Dec 2023 | active |
description
The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Jan 2024 | Award (award) | · | 5bf8e7b0-26cc-4965-88a7-a96a27ff4ec1-713086 |
| 15 Oct 2024 | Award update (awardUpdate) | · | 5bf8e7b0-26cc-4965-88a7-a96a27ff4ec1-793971 |
| 30 Sept 2025 | Award (award) | · | ce15dbd2-989d-4e14-a61b-6204a1833da0-866135 |
more from DVLA - Driver & Vehicle Licensing Agency
- Provision of Direct Debit Solution · £37,500,000 · 24 Jul 2026
- Provision of Monitors Call-Off 2026 · £3,997 · 30 Jun 2026
- Provision of Multi Functional Devices with support via Lease Call Off · £387,106 · 26 Jun 2026
- Provision of Driving Assessment services for Customers domiciled in Scotland · £120,000 · 18 Jun 2026
- Provision of Scanning System Support and Maintenance · £2,308,070 · 17 Jun 2026
- Provision of SFG20 Subscription Licences - PS7874 · £111,968 · 17 Jun 2026
- Provision of Support and Maintenance for UX Lab · £44,715 · 16 Jun 2026
- Provision of Digital Services Delivery Partner 2026 · £6,600,000 · 16 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Traffic Management and Admission Support-Westonbirt Arboretum · Forestry Commission · £650,000
- Out of Hours Call Handling · Cardiff Community Housing Association (CCHA) · £16,000
- BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future) · Westminster City Council · £99,000
- TfL 91641 Concessions Contract · Transport for London
- Provision of Customer Centre as a Service · NHS PROPERTY SERVICES LIMITED · £532,109
- CA16013 - Invitation to Tender ("ITT") for the provision of Learner Recruitment 'lead generation services' · New College Swindon
- Out of Hours Telephone Service · Uttlesford District Council · £25,000
- GB-Glasgow: Contact Centre Services · Student Loans Company · £82,600,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.