Covid 19 Vaccinations Programme - Helpline Service - Call Handling
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £18,100,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 4 Jan 2021 |
| Contract start | 6 Jan 2021 |
| Contract end | 31 Mar 2022 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £18,100,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| TELEPERFORMANCE LIMITED | £18,100,000 | 11 Feb 2022 | active |
| Teleperformance Ltd | £18,100,000 | 11 Feb 2022 | active |
description
The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will:
| 1. | provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and |
| 2. | provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System |
| 3. | use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). |
| 4. | The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Mar 2023 | Award (award) | · | bc169c68-1164-44d2-ac22-8d36c05654a0-626793 |
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source
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