Companies House Contact Centre
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £3,391,466 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Region | Wales |
| Deadline | 6 Mar 2019 |
| Contract start | 1 Nov 2019 |
| Contract end | 31 Oct 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SERCO LIMITED | £6,900,000 | 9 May 2019 | active |
description
Please note that this transparency notice is for information purposes only.
- The list of 'in scope' products and services the Supplier shall provide are as follows:
- Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times);
- Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly;
- Reporting and analytics;
- Telephony Platform (Cloud Based);
- Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution;
- Voice Circuits (SIP Channels);
- Email Handling System
- Other supporting infrastructure for operation of Contact Centre;
- Recommendations for transitioning to digital channels, predicated on key drivers in; and
- Periodic ad-hoc requests.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 28 Jun 2019 | Award (award) | · | f77064b9-d6d9-434c-8e90-e62d3e4ce288-298436 |
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source
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