Provision of an Out of Hours Telephone Service
key details
| Status | active |
|---|---|
| Category (CPV) | 79512000 +5 more |
| Deadline | 31 Oct 2024 |
| Contract start | 28 Apr 2025 |
| Contract end | 27 Apr 2028 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d |
description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
Additional information: https://in-tendhost.co.uk/aster/aspx/
Is a Recurrent Procurement Type? : Yes
documents
- https://in-tendhost.co.uk/aster/aspx/
- https://www.contractsfinder.service.gov.uk/Notice/92da0add-8b2b-4e51-bc32-bf4e7fd49e01 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 Oct 2024 | Tender (tender) | · | 92da0add-8b2b-4e51-bc32-bf4e7fd49e01-789812 |
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source
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