Customer Engagement Centre
key details
| Value | £37,639,285 |
|---|---|
| Status | complete |
| Category (CPV) | 79416000 |
| Deadline | 9 Oct 2020 |
| Contract start | 2 Aug 2021 |
| Contract end | 1 Aug 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-34104674-bf16-451e-91e8-7f3a883fd96b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ARVATO LIMITED | £37,639,285 | 11 Feb 2021 | active |
description
The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC).
The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry.
The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Mar 2021 | Award (award) | · | e138d78b-adbe-425d-bebf-43c75eaddfe4-419629 |
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source
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