Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)
key details
| Value | £320,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 31 Mar 2025 |
| Contract start | 14 Apr 2025 |
| Contract end | 31 Jul 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| PricewaterhouseCoopers (LLP) | £320,000 | 3 Apr 2025 | active |
description
Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Jun 2025 | Award (award) | · | 13729684-1c97-43db-89db-c082abf5363d-850368 |
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source
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