Home Care

Home Care Services are services that deliver support to a person in their own home, to help them remain independent for as long as possible. There are circa 16950 weekly hours of care being currently delivered.

Providers should note that these are current estimated figures, and the actual numbers are expected to fluctuate during the term of the contract.

Our intention is to commission home care on the basis of the results, or outcomes for the person receiving the service rather than on activities and time delivered to shift the focus of service delivery onto the benefits it will achieve for service users.

Providers will be required to deliver a range of Domiciliary care services to Service User’s including but not limited to Elderly Frail, Physical Disability, Mental Health, Substance Misuse and Learning Disability needs. It will be expected that any successful provider be registered with CIW for all these types.

The contract will be divided into 6 Lots with 1 provider appointed to each.

The current estimated annual value of the contract is circa GBP21.75m. Further details on the breakdown can be found in the procurement documents. It is proposed that the duration of this contract shall be for an initial 6 years commencing 1st October 2024 with the option to extend for a further period 2 years + 2 years.

Extensions will be subject to performance reviews.

In addition to the general award, the Council is also using this tendering process to create a Supplementary List. The Supplementary List may be used in times of an emergency and/or when the Council has exhausted all other methods of allocating home care hours to the contracted Service Providers. Bidders that have passed the initial PQQ stage will be offered a position on this Supplementary List. Further details on this are in the procurement documents.