Clinical Decision Support Software

This contract is for the provision of clinical decision support software to be deployed within the NHS 111 Wales service. Remote clinical assessment is required following initial call taking to the service by a Call Handler.

A Call Handler will commence the non-clinical triage process, utilising sperate non-clinical decision support software, to determine the condition of the patient and whether the patient subsequently needs to speak to a clinician. Remote clinical assessment will then either be undertaken by a clinician within the clinical decision support software or the call transferred to another software system, dependent upon the reason for the call and assigned clinical priority, to be assessed by another provider across NHS Wales urgent primary care services.

The software solution is required to provide clinical decision support software for clinicians in the NHS 111 Wales service to support the assessment and management of patients remotely.

In addition, the contract is for the supply of professional services to enable the implementation and training of the solution and as well as the relevant software licences for the software application itself. The contract is also for the supply of the associated ongoing support and maintenance services.