Customer Journey Mapping
key details
| Value | £150,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79212110 +1 more |
| Region | Wales |
| Deadline | 20 Jan 2022 |
| Procedure | open |
| OCID | ocds-h6vhtk-02fedf |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Mima Group Limited | · | · | active |
description
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T
documents
- Customer Journey Mapping , awardNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Dec 2021 | Contract notice (F02) | Earlier regulations | 030568-2021 |
| 2 May 2023 | Contract award notice (F03) | Earlier regulations | 012445-2023 |
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source
Published on Sell2Wales. Contact details for named individuals are not reproduced on this site.