Supply of AccuRx System to Betsi Cadwaladr University Health Board

AccuRx is a communication tool used in primary care to bring everyone together who is involved in a patient’s care. AccuRx build tools that allow GPs and other health professionals to communicate more effectively with their patients in order to deliver top quality care. This includes medical surveys, text and photo responses, patient triage, text messaging, Covid vaccination booking, and with the plus version video consultations and digital documents.

Prior to the pandemic accuRx had already established itself as a popular chain SMS product and during the course of the pandemic it has evolved quickly to provide other functionalities. For clinical practitioners who use it there is a consensus that it is one of the most transformative software applications to come into general practice in recent years. It is especially useful for the new way of working across primary care as a result of the pandemic. Its benefits include less trips to surgeries leading to reduced Covid transmission risk, less traffic congestion and environmental pollution, a freeing up of administration time and less patient congestion aiding social distancing. All benefits that will continue into the future. The system links into clinical systems such as EMIS already in use in general practice and additional functionalities include bulk messaging and direct emailing consultants.

Until the 31st March 2021 accuRx has been free to use for general practices across Betsi Cadwaladr University Health Board and it is felt that losing this service will have a detrimental effect on the ability of practices to run in a seamless and efficient way. One of the benefits of accuRx is the responsiveness of the software engineers to design and implement additional functionalities. An example of this would be a video consulting tool which was pt in place in the space of about 5 days.