The Provision of an SAP 3rd Party Support Service
key details
| Value | £829,607 |
|---|---|
| Status | complete |
| Category (CPV) | 72227000 |
| Region | Scotland |
| Procedure | selective |
| OCID | ocds-r6ebe6-0000812788 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Support Revolution Limited | · | · | · |
description
The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council’s current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027.
The key elements of SAP 3rd Party Support Service are:
A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues.
Delivery of Compliance & Regulatory Adherence
Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats.
Application and documentation issue resolution
Operational and configuration support services
Performance optimisation and tuning
Interoperability and systems integration support
Security advisory services, including technical guidance.
Cloud strategy and migration consultancy
Dedicated Account and Client Success Managers
24/7/365 access via telephone and support portal
Collaborative engagement with CGI and SAP, to deliver the agreed support model
documents
- SAP 3rd Party Support Service , awardNotice
- The Provision of an SAP 3rd Party Support Service , awardNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
more from Glasgow City Council
- Air Quality Monitoring Maintenance Services Framework · 23 Jul 2026
- Principal Inspections of Glasgow City Council Rope Access Structures 25/27 · £75,000 · 17 Jul 2026
- Glasgow Business Growth Programme- Phase 4 Framework · £1,900,000 · 17 Jul 2026
- Carriageway Resurfacing 26/27 Package 4 · £5,071,193 · 1 Jul 2026
- Carriageway Resurfacing 26/27 Package 1 · £3,437,939 · 1 Jul 2026
- Carriageway Resurfacing 26/27 Package 3 · £5,071,193 · 1 Jul 2026
- Carriageway Resurfacing 26/27 Package 2 · £5,071,193 · 1 Jul 2026
- Invest to Save - Energy Monitoring · £109,322 · 24 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Development of case management system in D365 and Power Pages · Nursing And Midwifery Council · £125,646
- NLEDP Crown Dependencies - Jersey 26/27 · Home Office · £40,000
- 715794489 - LINI Cloud Migration Support 2026 - CAN · Ministry of Defence · £1,502,205
- Technical Services Partner for Medical Information System (MedIS) · MINISTRY OF DEFENCE · £14,972,940
- Oracle Onboarding Consultancy · CPS · £205,172
- Phase 2 Housing Management System Consultancy · Renfrewshire Council · £250,000
- Crossing the Border - Service integrator · Home Office
- DDaT25448 - Discovery of UKRI Off system funding · UK SHARED BUSINESS SERVICES LIMITED · £71,118
source
Published on Public Contracts Scotland. Contact details for named individuals are not reproduced on this site.