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Pioneer Educational Trust - ICT Managed Service

PIONEER EDUCATIONAL TRUST Published 14 Sept 2026 Find a Tender

key details

Value£6,000,000 (£7,200,000 inc. VAT)
Statusactive
Category (CPV) 30230000 +6 more
RegionNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West
Procedureselective
SME suitableYes
OCIDocds-h6vhtk-06f8d0

description

The Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years.

This procurement includes (but may not be limited to) the items listed below.

A core managed service, management of all ICT against an agreed SLA
A Service Desk, available 51 weeks a year including out of hours access
Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 51 weeks onsite in Schools and Head Office
Strategic advice and direction to the Trust regarding ICT
Responsibility for design, specification, installation, and management of all ICT infrastructure
Supply of goods and services based on an agreed Best Value approach
Management of 3rd parties where relevant to the ICT support
Relevant monitoring, management, patching
Regular performance reporting
CPD and training - digital skills and curriculum as necessary
There is an expectation that the provider will support and/or drive innovation
Maintain technical documentation
Maintain operational documentation, for example inventory management and risk registers
Collective partnership targets aligned to the Trust objectives
In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required
Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.

Suppliers should note the following:

The Trust will provide a standard contract as part of the ITT Pack
TUPE is expected from the current supplier

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source

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