Merchant Acquiring Services

Merchant Acquiring is an essential contract from a financial perspective as it is necessary to enable residents and customers to pay the council by debit and credit card, over £100m a year is collected by the council using this contract.

This service is a key part of the council’s support systems, and essential for the council to be able to collect payments by card as people expect in 2026.

The contract helps enable the goals set out in the Customer Access Strategy to strive to make the online customer journey accessible, user-friendly and straightforward, as customers expect to be able to pay for services online using their cards.