LGS/Q/001/2026 - Telephone Service Desk Support
key details
| Value | £34,089 (£40,907 inc. VAT) |
|---|---|
| Status | complete |
| Region | North East |
| OCID | ocds-h6vhtk-06e4de |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| WCL UK Ltd t/a Everything ICT | · | · | active |
description
LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only)
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Aug 2026 | Contract details (UK7) | Procurement Act 2023 | 077782-2026 |
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source
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