Contact Centre Scripting and Diagnostics
key details
| Value | £90,435 |
|---|---|
| Status | complete |
| Category (CPV) | 72263000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Procedure | limited |
| OCID | ocds-h6vhtk-06dd2c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Omfax Systems Ltd | · | · | active |
description
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 Aug 2026 | Contract award notice (F03) | Earlier regulations | 074499-2026 |
more from GREENSQUAREACCORD LIMITED
- Digital Social Care Records · £109,577 · 30 Jul 2026
- Active & Passive Fire Works and Fire Door Installation · · · 22 Jul 2026
- Contact Centre Omni Channel Telephony · £541,667 · 16 Jul 2026
- Hooks Close · £166,667 · 14 Jul 2026
- Microsoft Enterprise Renewal · 1 Jul 2026
- Housing Management System & Associated Software · £3,672,577 · 29 Jun 2026
- Engagement Platform Survey · 17 Jun 2026
- Managed Security Services · 16 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- ERP Implementation Support · City of Doncaster Council · £119,600
- WSFT - Corporate Finance - Automated Clinical Coding Software Backlog · West Suffolk NHS Foundation Trust · £134,365
- Automated Clinical Coding Software · West Suffolk NHS Foundation Trust · £611,785
- Clinical Coding Automation Software · West Suffolk NHS Foundation Trust · £101,615
- Implementation of Amazon Connect Platform Licence · Royal Borough of Kensington and Chelsea
- Financial and Performance Audit management software and services · Audit Scotland · £1,730,446
- HMLR701090 Oracle HR Helpdesk · HM Land Registry · £400,000
- Housing Management System & Associated Software · GREENSQUAREACCORD LIMITED · £3,672,577
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.