Contact Centre as a Service (CCaaS)
key details
| Value | £300,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | Yorkshire and the Humber |
| Procedure | limited |
| OCID | ocds-h6vhtk-06d861 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Alscient Limited | · | · | active |
description
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 31 Jul 2026 | Contract award notice (F03) | Earlier regulations | 072522-2026 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.