Customer Relationship Management System
key details
| Status | planning |
|---|---|
| Category (CPV) | 48000000 +1 more |
| Region | Yorkshire and the Humber |
| OCID | ocds-h6vhtk-06d5a9 |
description
The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.
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source
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