NICE WFM Cloud Solution Migration
key details
| Status | complete |
|---|---|
| Category (CPV) | 72268000 +1 more |
| Region | Yorkshire and the Humber |
| Procedure | limited |
| OCID | ocds-h6vhtk-06d53a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SVL BUSINESS SOLUTIONS LIMITED | · | · | active |
description
YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.
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source
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