Provision of a Service Desk
key details
| Status | planning |
|---|---|
| Category (CPV) | 72000000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| OCID | ocds-h6vhtk-06cff5 |
description
The Office for Standards in Education, Children's Services and Skills (Ofsted) is issuing this notice to notify the market to that we are engaging with suppliers on the Technology Services 4 (RM6190) to help shape a pending tender process for the provision of a fully managed Servicedesk.
The current contract that Ofsted has for providing this service is due to end in March 2027 and Ofsted are looking to start pre market engagement with suppliers in the market.
Ofsted intends to appoint a supplier to deliver a fully managed Servicedesk that will be the single point of contact for circa 4000 individuals to report IT issues, raise queries, submit requests, and where possible have them resolved at first contact.
Our Service Desk provider will be responsible for:
| • | supporting a range of home, office, and remote based users, using the Ofsted-owned ServiceNow instance to log contacts via multiple communication channels, including telephone, service portal and webchat |
| • | logging, categorising, and prioritising all calls, carrying out initial investigations and resolving at first contact wherever possible, and providing clear and effective communications to Ofsted users and support teams |
| • | co-ordinating the delivery of services provided by multiple support teams to ensure response times and SLAs are met, escalating when necessary |
Ofsted is therefore looking at running a procurement exercise, starting as soon as is practicable in 2026, for a supplier to provide this service.
Our chosen route to market will be via GCA (formerly CCS) Framework Technology Services 4 (RM6190) Lot 3a End User Services (lower value and complexity) and engagement is currently limited to suppliers on this Framework.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Jul 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 068746-2026 |
more from Ofsted
- Medical Screening of Childcare/Social Care Providers · 1 Jun 2026
- VPN Provision · £408,333 · 5 Feb 2026
- Consultancy Support for a New ILACS System · 28 Nov 2025
- e-Disclosure Platform · 10 Oct 2025
- Appian PAAS Subscription Agreement · 8 Sept 2025
- Online HR Information Resources · 28 Aug 2025
- Policy advice for inspection improvement · 29 Jul 2025
- Migration of automations from UIPath to PowerAutomate Desktop (PAD) · 17 Jul 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Nutanix Hardware and Software subscription renewal · London Borough of Camden
- Digital Asset Management Solution · Metropolitan Police Service · £10,812,672
- Housing Digital Workstream Consultants · Sheffield City Council · £29,313
- Card Medic Licence Renewal · University Hospitals Sussex NHS Foundation Trust · £96,000
- Customer Feedback System · Kent County Council · £157,625
- WHTHT - Remote Clinical Coding Services · West Hertfordshire Teaching Hospitals NHS Trust · £260,000
- CST238 Engagement of an Implementation Partner for the Implementation of SAP SuccessFactors · Derbyshire County Council · £1,800,000
- SSL Certificates 2026 · Department for Work and Pensions · £670,000
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.