System Integrator for Customer Experience Platform
key details
| Status | complete |
|---|---|
| Region | West Midlands |
| Procedure | direct |
| OCID | ocds-h6vhtk-06bb23 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| DELAWARE DIGITAL LLP | £4,450,000 | 22 Jun 2026 | active |
description
The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Jun 2026 | Transparency notice (UK5) | Procurement Act 2023 | 058985-2026 |
| 16 Jul 2026 | Contract award (UK6) | Procurement Act 2023 | 067252-2026 |
| 16 Jul 2026 | Contract details (UK7) | Procurement Act 2023 | 067256-2026 |
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source
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