Revenues and Benefits services
key details
| Status | planning |
|---|---|
| Category (CPV) | 75110000 +2 more |
| Region | North East |
| OCID | ocds-h6vhtk-06ab5a |
description
Redcar and Cleveland Borough Council is undertaking preliminary market engagement in advance of a potential procurement for the provision of Revenues and Benefits services.
The current contract for the Authority's Revenues and Benefits service delivery is due to expire on 7 May 2028. The Authority is therefore considering its future delivery model and is seeking to engage with suppliers that are capable of delivering a full end to end Revenue and Benefits Service to inform its strategic approach. This includes consideration of a range of options, including fully outsourced, in-house or a shared service model.
The scope of services under consideration is expected to include, but is not limited to:
| • | Council Tax and Business Rates administration and collection |
| • | Housing Benefit and Council Tax Support administration |
| • | Customer contact and service delivery in relation to the services |
| • | Revenues enforcement and recovery up to liability order stage |
| • | Fraud prevention, quality assurance and compliance activity |
| • | Digital service delivery and channel shift |
The purpose of this engagement is to:
| • | Understand current market capability and capacity to deliver Revenues and Benefits services |
| • | Explore innovative delivery models, including the use of technology, automation and digital solutions |
| • | Assess supplier approaches to service transformation, efficiency and demand management |
| • | Gain insight into commercial models, cost drivers, and optimal contract structures |
| • | Understand key risks and success factors associated with mobilisation and transition |
| • | Inform the Authority's consideration of alternative delivery models, including the feasibility of insourcing or hybrid approaches |
The Authority is particularly interested in engaging with organisations that can demonstrate experience in delivering large-scale Revenues and Benefits services within the UK public sector, including those offering:
| • | End-to-end managed services |
| • | Technology enabled service delivery models |
| • | Specialist capabilities (e.g. fraud, analytics, automation) |
| • | Transition and mobilisation support |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Jun 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 051838-2026 |
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source
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