Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Region | London |
| Procedure | selective |
| OCID | ocds-h6vhtk-06a2ea |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Charles Novacroft Direct Ltd | £5,192,420 | 21 May 2026 | active |
description
Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 May 2026 | Contract award (UK6) | Procurement Act 2023 | 048525-2026 |
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source
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