Contact Centre Services for 2027 Census Test
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Procedure | selective |
| OCID | ocds-h6vhtk-069d3a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SERCO LIMITED | £413,078 | 23 Apr 2026 | active |
description
An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 May 2026 | Contract award (UK6) | Procurement Act 2023 | 046301-2026 |
| 4 Jun 2026 | Contract details (UK7) | Procurement Act 2023 | 053042-2026 |
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source
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