Gesture of Goodwill Platform/ App
key details
| Status | planning |
|---|---|
| Category (CPV) | 48000000 +2 more |
| Region | North West |
| OCID | ocds-h6vhtk-068ff7 |
description
TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations.
The system allows colleagues to issue goodwill gestures to customers at the point of interaction.
While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting.
TPT is therefore seeking to understand what improved functionality and capability may be available within the market.
Further information can be found within the PME Information pack.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 May 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 040308-2026 |
| 1 May 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 040344-2026 |
| 1 May 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 040595-2026 |
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source
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