GP IT Services

At the point of publishing the FTS Tender Notice, the procurement was for Suffolk & North East Essex ICB. During the procurement process, Suffolk & North East Essex ICB and Norfolk & Waveney ICB merged as part of the ICB reconfiguration and became a single entity named NHS Norfolk and Suffolk Integrated Care Board. The contract will be with NHS Norfolk and Suffolk Integrated Care Board.

Suffolk & North East Essex ICB is looking for an IT provider to join them on their journey to improve and modernise the infrastructure in General Practice premises, to ensure that GP Practice and PCN staff have the right technology and support available when and where needed. The service they will commission will be in alignment to the Primary Care Digital Services Model.

Suffolk & North East Essex ICB is seeking a provider to deliver a stable, flexible IT system to support a collaborative, productive workforce. Specifically, they aim to:

• Spend public money wisely and well.
• Ensure staff throughout the ICS can work seamlessly in General Practice premises, and that staff from general practice can work seamlessly elsewhere in the ICS.
• Remove the barriers to staff being able to work from any location facilitating joined up working service models to be implemented.
• Maximise the investment in mobile technology, ensuring that devices can interface with the full range of functionality in practices, such as practice specific software and printing.
• Allow for flexible user self-service by provision of a standard software catalogue of options.
• Ensure that staff in general practice and PCN ARRS roles have smart digital foundations on which to grow the use of digital tools and delivery of the modern general practice model.
• Enable some IT tasks to be undertaken locally by the practice by suitably skilled empowered staff reducing staff frustration & time delays to end user local service provision.
• Support primary care staff employed at PCN level, ensuring that technology and access to systems is not a barrier to them being a productive member of the primary care clinical team.
• Leverage the benefits of the cloud architecture to deliver innovative GPIT support.
• Remove or reduce waits for replacement equipment through localised provision.

Any successfully appointed IT provider will be required to work in close collaboration with partner organisations across the ICS.