Salesforce CRM

Summary of goods, services, or works: Procurement of licensing for the Salesforce Education Cloud platform and implementation partner to work with the university to build and deploy the platform.

Estimated contract value: £212,000.

Contract duration / term: 5yr Licensing cost + phase one implementation.

Justification: A broad market scan and sector benchmarking exercise has already demonstrated that while multiple CRM and SRS providers serve parts of the UK HE market, very few offer the unified platform, compliance depth, scalability and transformation potential required for Marjon's strategic direction. The following synthesises the key reasons for excluding other technologies.

Salesforce Education Cloud offers functionality which offers both immediate requirements and future improvements, offering sector specific and regulatory compliance as well as a modular and scalable platform.

Salesforce Education Cloud is the platform of choice for a growing number of UK universities seeking to modernise their technology estate, deliver a connected student experience and future proof their operations. Its unified, cloud-native architecture, sector-specific compliance, embedded AI and strong user community make it uniquely suited to the demands of UK higher education.

A successful Salesforce Education Cloud implementation depends not only on the platform choice but on selecting the right Salesforce Implementation Partner to design, configure, build and deliver a compliant, scalable and future‑proof solution. As with the CRM/SRS market review, Marjon undertook a structured, evidence‑based evaluation of multiple implementation partners to ensure the selected supplier reduces risk, delivers value, aligns to internal capability and supports both immediate and long‑term transformation objectives.