TSM and Customer Feedback Surveying Services
key details
| Status | complete |
|---|---|
| Category (CPV) | 79311000 +4 more |
| Region | West Midlands |
| Deadline | 16 Jan 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05f607 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Acuity Research and Practice Limited | · | · | active |
description
Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).
documents
- https://www.find-tender.service.gov.uk/Notice/083027-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Dec 2025 | Tender notice (UK4) | Procurement Act 2023 | 083027-2025 |
| 3 Mar 2026 | Contract details (UK7) | Procurement Act 2023 | 018964-2026 |
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source
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