SEL ICB - 111 IUC Contract

South East London (SEL) Integrated Care Board (ICB) is seeking to procure a new NHS 111 service for SEL.

The service will be procured in eight Lots: one call handling service, six in-hours Integrated Delivery Units (one per borough) and one out-of-hours Integrated Delivery Unit. The 111 clinical assessment aspect of the service will be delivered via the Integrated Delivery Units both at a local and SEL level.

Interested providers may bid for between one and eight Lots.

SEL ICB is seeking collaborative and innovative providers that will ensure the holistic needs of its patients are provided for as close to home as possible, working in tandem with local Integrated Neighbourhood Teams. The combined service offering of the eight Lots must be individually and mutually resilient.

The contracts will start on the 1st April 2027 and run for 3 years with the option to extend for a further 2 years at the sole discretion of the Authority.

The five-year financial envelope for each Lot is as follows:

Lot 1: Call Handling - £56,112,000

Lot 2: Bexley in hours IDU - £1,698,000

Lot 3: Bromley in hours IDU - £2,394,000

Lot 4: Greenwich in hours IDU - £2,394,000

Lot 5: Lambeth in hours IDU - £2,572,000

Lot 6: Lewisham in hours IDU - £2,832,000

Lot 7: Southwark in hours IDU - £2,634,000

Lot 8: SEL out of hours IDU - £36,199,000