Tenant Satisfaction Survey
key details
| Value | £48,000 (£57,600 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 71355000 |
| Region | North East |
| Deadline | 5 Dec 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05e2c5 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ARP RESEARCH LTD | £46,785 | 18 Dec 2025 | active |
description
South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies.
We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:-
- Separate covering letter
- All required TSM questions
- Two additional open text questions
- Six demographic questions (9 options max per question, previously one A4 side)
documents
- https://open-uk.org/login , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/074525-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Nov 2025 | Tender notice (UK4) | Procurement Act 2023 | 074525-2025 |
| 18 Dec 2025 | Contract award (UK6) | Procurement Act 2023 | 084559-2025 |
| 14 Jan 2026 | Contract details (UK7) | Procurement Act 2023 | 003018-2026 |
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source
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