UK Power Networks Customer Vulnerability Enduring Partnerships

Name: UK Power Networks Customer Vulnerability Enduring Partnerships
Creator: UK POWER NETWORKS (OPERATIONS) LIMITED
Published: 2026-03-09T13:42:14.000Z
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

UK POWER NETWORKS (OPERATIONS) LIMITED Published 9 Mar 2026 Find a Tender

The value below is a framework or dynamic market ceiling: the maximum that could be spent across all call-offs, not the value of a single contract. Aggregate figures on this site exclude these to avoid double counting.

key details

Value	£3,397,000 (£4,076,400 inc. VAT)
Status	complete
Category (CPV)	75200000 +4 more
Deadline	12 Dec 2025
Procedure	open
SME suitable	Yes
OCID	ocds-h6vhtk-05df6b

Awards (2)

This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £3,397,000.

Supplier	Value	Date	Status
COMMUNITY ENERGY PATHWAYS LTD shared	£5,956,542	3 Mar 2026	pending
HOPE 4 U LIMITED shared	£5,956,542	3 Mar 2026	pending

description

As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%.

UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include:

Non-in-depth advice
In-depth advice to customers who may be in or at risk of being in fuel poverty
Wider and more enduring support

Total Value (estimated) excluding VAT: £4,963,785

documents

https://www.find-tender.service.gov.uk/Notice/073117-2025 , tenderNotice

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notice history

2 notices published against this procurement.

Published	Type	Regime	Notice
12 Nov 2025	Tender notice (UK4)	Procurement Act 2023	073117-2025
9 Mar 2026	Contract award (UK6)	Procurement Act 2023	020902-2026

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source

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