Discharge Support Services with Digital Task Management
key details
| Value | £99,000 (£118,800 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 85000000 |
| Region | West Midlands |
| Deadline | 10 Nov 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05d7e1 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CAREFORME LIMITED | · | · | active |
description
Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings.
| • | Expedite safe and timely patient discharge. |
| • | Provide flexible, same-day support using a digital management platform. |
| • | Ensure consistent nationwide coverage with local delivery. |
| • | Guarantee rapid completion of assigned tasks. |
Digital Booking & Task Management Platform
| • | Platform available to WM5G discharge co-ordinators for real-time booking. |
| • | Ability to upload, assign, and track multiple tasks per patient. |
| • | Visibility of task status, personnel availability, and completion updates. |
| • | Secure data handling in line with NHS IG requirements. |
Workforce Model
| • | Access to a range of personnel, including staff and/or volunteers. |
| • | Capability to allocate tasks to appropriate individuals based on geography and skill set alignment. |
| • | Ability to scale resources according to demand. |
| • | Mandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours. |
| • | Supplier must demonstrate systems and capacity to meet this SLA. |
Geographic Coverage
| • | Mandatory: Nationwide coverage. |
| • | Delivery must take place at a local level, with appropriate deployment networks |
Core Task Types
Suppliers must include, as a minimum:
| • | Home setup for discharge (e.g., basic safety/preparation). |
| • | Patient transport |
| • | Equipment setup or placement in the home. |
| • | Shopping or collection of essential items. |
| • | General practical discharge support (e.g., welfare check, light duties). |
| • | Weekly wellbeing checks |
Service Standards
| • | 2-hour guarantee assignment of task, 4 hour completion. |
| • | Real-time task status updates via the platform. |
| • | Robust escalation and contingency arrangements. |
| • | Staff/volunteers trained to relevant standards. |
| • | Safeguarding, health and safety, and DBS compliance. |
| • | Staff insured to undertake relevant tasks |
documents
- https://wmca.ukp.app.jaggaer.com/web/login.html?_ncp=1761911969629.1948357-1 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/070048-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 31 Oct 2025 | Tender notice (UK4) | Procurement Act 2023 | 070048-2025 |
| 2 Feb 2026 | Contract details (UK7) | Procurement Act 2023 | 008812-2026 |
| 16 Mar 2026 | Contract change (UK10) | Procurement Act 2023 | 023508-2026 |
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source
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